Return and refund policy

Return and Refund Policy Olivia + Sicuro

Last update: 20 November 2023

1. Introduction

At Olivia + Sicuro, we strive to provide our valued customers with the best possible shopping experience. We understand that sometimes, despite our best efforts, you may need to return a product. This Return and Refund Policy outlines the procedures and conditions for returns and refunds applicable to products purchased from our store.

2. Applicability

This Return and Refund Policy is applicable to products purchased through Olivia + Sicuro's store.

3. 14-Day Return Period

We offer a 14-day return period, as required by Dutch law, during which you can return products that meet the conditions outlined in this policy.

4. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused condition.
  • The product must be in its original packaging.
  • The return request must be made within 14 days from the date of delivery.

5. Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@oliviasicuro.com, providing the following information:
    • Your order number.
    • A detailed explanation of the reason for the return.
    • Clear photographs of the product, clearly displaying any defects or damage (if applicable).
  2. Our customer support team will assess your return request and provide you with instructions for returning the product.
  3. Pack the product securely in its original packaging to prevent damage during transit.
  4. Ship the product to the address provided by our customer support team. The cost of return shipping is the responsibility of the customer.
  5. Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

6. Refund Process

If your return is approved, we will initiate the refund process. The refund will be processed according to the original payment method used for the purchase. Please note:

  • It may take up to 7 business days for the refund to be processed and reflected in your account.
  • Shipping and handling charges are non-refundable.
  • The amount refunded will be the purchase price of the product, excluding any shipping or handling charges.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return procedure outlined in this policy and place a new order for the desired product.

8. Non-Eligible Items

The following items are non-returnable:

  • Products that do not meet the eligibility criteria as outlined in Section 4.
  • Custom or personalized products.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 14 days of delivery. We will work with you to resolve the issue promptly.

10. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at support@oliviasicuro.com.

11. Changes to this Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from our store, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.